If you’re a new user, you should always use a Google login on the web site and on your devices (as long as you have configured a Google account on the device, which you have done if you use the Play Store or Gmail): it’s easier, one less password to remember, and you should not encounter any problem.

If you had already created a FrogSparks account, you should also migrate to using a Google account everywhere. In most cases, simply logging in to your Google account from MyTrails on a device that is also connected to your FrogSparks account should automatically merge your Google account to your FrogSparks account.

There is one possibility for failure: if your Google account’s email address is not the same as the email address you used for your FrogSparks account and you connect to your Google account from a device not already connected to your FrogSparks account, or from the web site, then both account will remain separate and you will not be able to merge them. You should contact us so we can delete your Google account from our databases so you can then merge the account properly as described above.

You may choose to use only a FrogSparks account everywhere (if you don’t have a Google account for example). Or once you have an account that works both as a Google account and a FrogSparks account, you can use the FrogSparks account where the Google login is not available (for example on Kindles).

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